APPOINTMENT & RETURN POLICY –

When you schedule your appointment with Divine Spa, you are agreeing to the following policies.  Should you have any questions about our policies, and how they apply to your situation, please contact us via phone (905-866-6868), e-mail (info@divinespa.ca), or in-person at our spa’s front desk.

APPOINTMENT POLICY:

RESERVATION POLICY

In order to obtain your desired appointment, we recommend scheduling your treatment as far in-advance as possible.  A credit card is required at the time of booking to guarantee your reservation at Divine Spa. We hold this information as part of our cancellation policy requirements and only make necessary charges to your account on the date of your scheduled service. You can choose to pay with any other accepted methods of payment upon checkout. Details of our cancellation policy, and when the card card on file is charged, are provided below.

CHECK-IN POLICY

We ask that you please arrive 10 minutes prior to your reservation start time. We will do our best to accommodate late arrivals; however, the length of the treatment may have to be adjusted to accommodate the next scheduled reservation. If the scheduled treatment cannot be adjusted based on how late you have arrived, you will be subject to the cancellation policy and charges, as per below.

CANCELLATION POLICY

We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations or rescheduling requests with less than 24 hours of notice are subject to a cancellation fee amounting to 25% of the scheduled service(s).

When you miss an appointment with us, we not only lose your business, but we also missed the opportunity to accommodate other potential inquiries for the same time slot. Additionally, many times our staff’s schedules are changed to accommodate your reservation requests and we are obligated to honour our staff’s time and wages. It’s for these reasons we have implemented our cancellation policy.

All services require a credit card OR gift certificate to guarantee a reservation, so please have your card information ready when booking. You will not be billed unless there is a cancellation OR no-show. Upon checkout, you may choose to pay with any other accepted methods of payment (Debit, Visa, MasterCard, Amex, or Cash).

PERSONAL BELONGINGS

Please leave all jewelry and valuable items at home or with you at all times. Divine Spa is not responsible for lost or misplaced items.

REFUND POLICY:

GIFT CARDS

All gift card, gift certificate, and service purchases are non-refundable. We do not allow the third party sale of our gift cards. Any gift card being sold by any person or business that is not Divine Spa will be void. All funds are in Canadian dollars.

PRODUCTS

All products purchased at Divine Spa can be exchanged or returned for a full refund within 14 days if unopened, unused, and is in resellable condition. After 14 days, considering the product is yet unopened, unused, and is resellable, we may accept the product for an exchange or store credit only. Opened or used items are not eligible for return/exchange unless they caused a reaction*.

*For returns due to a reaction, we require photo evidence of the symptoms in order for the product to be considered for return or exchange.

SERIES OF TREATMENTS / PACKAGES

We are unable to process any returns for purchased packages or prepaid series of treatments. Divine Spa will make an effort to exchange the purchased packaged or prepaid series of treatments for an equal value product or other spa service offered at our location.